PIPKIN is operating as usual!
At PIPKIN HQ we are making sure our warehouse staff are kept safe and our warehouse’s are sanitary, so there may be a slight delay on some orders.
Our friendly customer service team are also experiencing a high amount of queries, so please allow 2-5 working days for a response.
• Free UK Standard Delivery – 2-5 working days
• Remote Areas (£2.99) – 2-5 working days (this includes Channel Islands, Northern Ireland and Republic of Ireland)
• Express Delivery (£3.99) – next day if ordered before 1pm (exclude remote areas)
• Europe (£12.99) – 3-5 working days
*All delivery times are an estimate and not guaranteed.
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Returns and Refunds
Pipkin.co.uk offers a 14-day-returns guarantee on all orders. You have the right to return your goods within 14 days of receiving them, though this does not apply if the seal has been broken, if products that have been altered, are missing labels or have signs of having been used or damaged. If you wish to return any goods using our 14 day returns guarantee you must inform us within 7 days of receiving your order, and reasonable care must be taken to ensure the goods remain in good condition. All costs for sending return goods back are at the expense of the buyer and we do not cover those costs.
If you opt to return the goods you purchased, we strongly advise requesting proof of postage as Pipkin is not responsible for goods missing in transit. Incorrect orders can be corrected subject to stock availability and additional postal charges are to be paid for by the buyer.
If you receive an item that was not ordered by you and was a mistake on our part we will exchange the item at no extra cost. All goods must be returned by recorded delivery before a replacement can be sent.
Please note: Any items returned to us as a result of not being collected by the buyer or of providing of an incorrect address are subject to a £3.99 deduction/charge if a refund or a re-delivery is requested.